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24 HOUR SERVICE SUPPORT & SIZE/FORMAT CHANGES ETC.
Simplicity and low maintenance is built into each of our machines as standard. Everything we do is focused around making sure that our equipment very rarely seeks attention. This ethos extends from making sure that controls labels and documentation is as clear and unambiguous as possible through to using components that are readily available as well as maintaining a well stocked spare parts department.
As you would expect, you will always have access to a person knowledgeable on your particular system during office hours.
What you may not expect is that for a nominal sign-up fee we will provide you with a dedicated telephone number that will allow you to reach an on-call Engineer for technical advice or support at any time of the day or night, 7 days per week.
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TRAINING
As our customer, you will never be far from us if you need help or advice. However we recognise that in order for our equipment and systems to consistently provide the very highest levels of performance, the people who will use and care for the equipment on a day to day basis, must be trained so they have the confidence to deal with any matters that may arise.
Our highly skilled Engineers & Technicians can deliver training courses, tailored exactly to the needs of your workforce. We can provide "hands-on" courses for Operational and Maintenance staff at your site, OR we can carry out in-depth training at our premises, away from the interruptions that are part of of the normal factory day.
Contact us for further information.
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